TERMS & CONDITIONS

Parents and Dancers Agreement

During the registration process, parents and dancers must agree to the Parent/Dancer Agreement in order to insure a clear understanding of our studio policies and procedures. This agreement helps you to have a trouble-free experience while dancing at our studio. If you do not agree enrollment will be refused.

[COMMUNICATION]

If you have any questions regarding instructors and/or classes, please contact us through email as that is our preferred form of communication. Please refrain from using social media platforms and/or text messages to contact our director or any of our instructors. It may not be replied as it is not the correct form of communication.
Sometimes, due to lack of attendance or low attendance, we may have to combine or cancel classes. In these cases, we will be communicating with you via email. It is your responsibility to read and respond appropriately in a timely manner during these changes. Plus, you are fully responsible for any charges that incur due to a lack of communication for any reason.

[CLASS OBSERVATION]

For the parents with younger kids, we want you to be involved in your child's dance education as much as possible, and we want you to feel you are getting a good value for your money. We do have viewing windows that you may look in to observe, however, we will be closing the viewing windows at times if we feel the younger dancers are becoming distracted.
We value our dancers experience; therefore, we reserve the right to cover our observation window for any reason and ask any one in our studio to leave if we see fit. That judgement is left up to our management and/or studio director.

[IMPORTANT ETIQUETTE]

At our studio, our primary goal is for you have fun while learning dance technique and strong work ethic. We expect all dancers to show respect to themselves, each other and all instructors. You will see our instructors enforcing the following rules:

Be prepared for class.
Proper dress code is required for all dance classes.
Use bathroom prior to class.
Be on time.
Do not have frequent class absences.
No cell phones.
No gum is allowed in class.
Be respectful and kind to instructors, peers and staff.
Do not talk during class unless you are asking a question.
Be willing to try new dance material. Put positive energy into your dance class.
If late, ask permission to join class.
If injured, tell instructor prior to class work slowly & carefully or observe.
If ill, do not come to class and submit your absence.
If you must leave early, notify instructor prior to class.
Everyone has the right to dance and feel comfortable at our studio. Bullying of any sort will not be tolerated and will result in your immediate removal with no credits or refunds.

[BEHAVIOR POLICY]

An enjoyable environment for all parents and dancers is a top priority.
If at any time there is a complaint by a parent against another parent that impacts their studio enjoyment, we reserve the right to remove the parent and dancer from the studio with no refunds.
If any sign of a parent trying to encourage other parents to quit or leave or pressure to agree with their viewpoint, in our view this is a sign of bullying and will not be tolerated. That parent and their dancer(s) will be asked to leave the studio with no refunds.
During sessions, students are expected to behave in a polite manner. They are expected to listen and we discourage unnecessary talking. If a student is causing disruption to others’ learning they may be asked to leave the class.
Any unacceptable behavior from students and/or parents/carers will not be tolerated. Unacceptable behavior by pupils may result in exclusion from current and/or further activities. Parents or family members may be banned from premises, events and/or performances.
Appropriate conduct is expected at the studio and outside the studio, this includes on social media. If inappropriate images, videos, the glorification of drugs, alcohol, and sexual activity are posted, it will result in disciplinary action. This may result in a loss of an in-studio position (class assisting) or immediate removal from the studio with no credits or refunds. The judgment of inappropriate resided on the decision of the studio.
As an older dancer and role model, inappropriate conversations or negative discussions are not allowed in front of younger dancers.

[STUDIO RULES FOR DANCERS]

No running, yelling or rough playing at the dance studio.
Help keep your studio clean and tidy. Please throw away all trash.
No gossip, obscene language or inappropriate conversations are tolerated during class or around the studio.
Friends and family are welcome to observe class, but must remain outside the studio.
No gum, food, candy or drink of any kind is allowed inside the studio rooms.
No leaning, lounging or hanging on the ballet barres.
Clean up after yourself.
Credits are NO transferable nor shareable.

[ADDRESSING ISSUES]

Unfortunately, we do make mistakes.

We welcome you as parents to bring those to our attention. We do ask that you use discretion as you address them with us. We ask that any conversations that are sensitive and private in nature be held while classes are not in session and are addressed to the director. If issues concern other parents or children, please do not address this issue at the studio. Please resolve the issue independently or make an appointment with the studio director to resolve the situation. Angry dialog, foul language and physical threats will not be tolerated. Parents and/or students who display this type of behavior may be asked to no longer participate in the classes at the MAMAKEISH. Please remember that these rules are for the safety and comfort of ALL families, employees, and dancers.

Furthermore, if you decide to address your concerns using email, we ask that you use a courteous and friendly tone. If you use a foul or aggressive tone, MAMAKEISH refuses your right to a response. Furthermore, direct messages via social media with concerns may not be replied as it is not the correct communication channel. Direct messages via social media or text messages to our studio director or instructors are strictly prohibited.

Please contact, if you have any questions.